The Best SIM Card in Wallis & Futuna for Travellers

First things first, make sure your phone is unlocked and compatible with GSM networks, supporting the frequencies used in Wallis and Futuna (primarily 900/1800 MHz bands).

Where to Get a SIM Card in Wallis and Futuna?

Local SIM cards in Wallis and Futuna can be purchased from the Service des Postes et des Télécommunications (SPT) offices:

Wallis Agencies

• The Wallis Post Office (Central District “Hahake” village of Mata-utu) - Located in the capital of Wallis Island opposite the Royal Palace and near the Mata-utu Cathedral
• Mua Agency (Southern District “Mua” Malaefoou village) - Located in the Mua chiefdom building (the FALEFONO) opposite the Saint Joseph church and the presbytery.
• Hihifo Agency (Northern District “Hihifo” village of Vaitupu) - Located in the Hihifo chiefdom building (the FALEPULEAGA) opposite the Saint Peter and Paul church and the presbytery.

Futuna Agency

• Ono Agency (Kingdom of Alo, Ono village)

Important: You need a valid ID, like your passport, in order to set up a local SIM in Wallis and Futuna!

Many convenience stores and supermarkets also offer mobile top-ups for local SIM cards. However, it’s usually best to make your initial SIM purchase directly at an SPT office to ensure proper activation and the best rates.

For a list of convenience stores, check out the Information, Shops & Services on Wallis LINK#D018 and Information, Shops & Services on Futuna LINK#D036.

SPT (Service des Postes et Télécommunications) operates the Manuia mobile network, providing essential connectivity across Wallis and Futuna. Unlike high-speed 5G markets, the focus here is on reliable 4G and ADSL services with a structured roaming and packaged top-up system.

Getting Started with Manuia

To start a prepaid service, there is an activation fee of 5,000 XPF, which includes 3,000 XPF of initial credit for calls and SMS.

Manuia Prepaid Mobile Offers

"NETI" Data-Only Recharges

These recharges are specifically for mobile internet usage:

• 1,000 XPF: Includes 1 GB of data.
• 3,000 XPF: Includes 3 GB of data.
• 5,000 XPF: Includes 6 GB of data.

Note: The validity of the credit is 1 week from registration, but your Manuia number's overall validity is extended by 1 month per recharge.

"PAPITO" Voice + SMS Recharges

These cards provide credit for local and international calls and include bonus local SMS:

• 1,000 XPF: Includes a bonus of 20 SMS.
• 3,000 XPF: Includes a bonus of 50 SMS.
• 5,000 XPF: Includes a bonus of 100 SMS.

Note: Similar to data recharges, credit is valid for 1 week, and the line validity is extended by 1 month.

"MASAU" SMS-Only Recharges

• 500 XPF: 500 F of credit for local/international SMS + 50 bonus local SMS.
• 1,000 XPF: 1000 F of credit for local/international SMS + 100 bonus local SMS.

Note: Credit is valid for 2 weeks, and line validity is extended by 1 or 3 months depending on the amount.

How can you check how much data, texts and minutes you are using while in Wallis and Futuna? To stay on top of your usage while in Wallis and Futuna, you can check your remaining data, credit, and SMS balance through the following methods:

• USSD Menu: Dial #123# from your Manuia mobile to bring up a real-time usage menu.
• Customer Service: You can call 1616 (free call from a Manuia mobile) to speak with an agent regarding your account balance and remaining data.

How to Purchase Bundles

Manuia offers different ways to add credit or data (Neti, Papito, or Masau bundles) to your account:

• In-Store (E-Voucher): Visit any SPT Commercial Agency or authorized reseller to purchase an electronic recharge (E-Voucher). You simply provide your phone number, and the credit is applied instantly.
• Physical Cards: Purchase a scratch card at local vendors. To load it, dial #123#, select the recharge option, and enter the code on the card.
• SMS Activation (for Subscriptions): For those on post-paid plans, certain data add-ons can be activated by sending a keyword to a dedicated shortcode (check with the agency at the time of subscription for the current keywords).
• Monthly Recharge (Rechargement Mensuel): You can set up an automatic monthly top-up by visiting an SPT agency. This ensures you have a set amount of credit at the start of every month without needing to visit a store.

Where to Top Up Your Phone in Wallis and Futuna

You can top up your Manuia balance at several locations across the islands:

• SPT Agencies: The main offices are located in Mata-Utu (Wallis) and Leava (Futuna).
• Local Resellers: Most small grocery stores (magasins) and convenience stores throughout the villages act as authorized resellers. Look for the Manuia or SPT logo displayed at the storefront.
• Post Offices: Local post office branches also facilitate mobile recharges and account inquiries.

Note: Online topping up via a web portal or app is currently limited in Wallis and Futuna; it is highly recommended to purchase enough credit at an agency or local shop before traveling to more remote areas of the islands.

Mobile phone reception for calls and texts is reliable in the main villages and populated coastal areas of both Wallis (Uvea) and Futuna. However, because of the islands' rugged topography, you may experience signal drops or "dead zones" when travelling into the dense tropical interiors or more remote northern parts of the islands.

Why Choose Manuia (SPT)?

In Wallis and Futuna, all telecommunications are managed by the Service des Postes et Télécommunications (SPT) under the commercial brand Manuia. Unlike other Pacific destinations, there is no competition between providers; Manuia is the only network available on the islands.

Why Use a Local Manuia SIM?

As the only local infrastructure, Manuia provides the most stable connection for both voice and data across the territory.

International roaming in Wallis and Futuna is notoriously expensive. Even if your home provider offers "global roaming," the rates for this specific territory are often among the highest in the world. A local prepaid SIM is the only way to avoid significant "bill shock."

Manuia provides coverage on both Wallis and Futuna. While Wallis generally has a stronger 4G footprint due to its flatter terrain and higher population, Futuna’s network has seen significant upgrades to ensure travellers stay connected while exploring the Leava area and beyond.

Coverage Notes

While neighboring territories may offer 5G, Wallis and Futuna currently operates on a 4G/LTE and 3G framework. Speeds are sufficient for messaging and general browsing but may be slower than what you are used to for high-definition streaming.

Finally, here are some quick tips to make the most of your Manuia (SPT) SIM card and, most importantly, save on mobile data, which is highly valuable given the limited local plans.

1. Register your SIM in person at an SPT agency
2. Use USSD codes to monitor your balance
3. Download offline maps before exploring
4. Restrict background data and auto-updates
5. Turn off mobile data when not in use.